After you have transmitted a payment file via the konfipay Online Payment Service, it is first checked and processed. konfipay then forwards the file to the bank. Please note that there may be delays in updating the payment status, as banks do not always check and process incoming data immediately. In such cases, it may be necessary to retrieve the transmitted status manually.
For more information, see Archive, konfipay Connector, Payment Status Entries.
Alternatively, you can automate the status query by activating the Data Update. If this function is set up in the konfipay Connector Setup, the status will be updated automatically without your intervention.
For more information, see Setup, konfipay Connector, Data Update Setup.
Step-by-step guide: Check payment status
This section explains how to check the current status of your transmitted payment files in konfipay.
Open payment status entries
A Clearing Entry is automatically created from the payment journal or cash receipt journals. At the same time, the konfipay Payment Status field is updated.
Click the value in the konfipay payment status field to go to the Payment Status Entries page. There you can see the current status of the transfer.
Alternatively, you can also access the Payment Status Entries via the Bank Account Setup. Under Entries, Payment Status Entries you will find an overview of all sent payment files for the selected bank. Here you can see the current status and any feedback from the bank.
Automatic status query (optional)
The status query can also be automated via a job queue. The status is then updated regularly; leave the journal lines as they are and check later to see if the status has been updated.
For more information, see Setup, konfipay Connector, Data Update Setup.
Errors and feedback
Errors or feedback are displayed either in the payment status entries or in the service log. In the Payment Status Entries overview, you can open the detail card to get more information about the transfer status. Here you can also see any error messages if a transfer was not successful.
In the General tab, you will find the Status field. AssistEdit provides a detailed description of the status.
In the Information tab, you can use AssistEdit in the Additional Information field to view further details about the status.
In the Error tab, Error Code and Error Message are displayed if available (also via AssistEdit).
This information helps you to identify the reason for a failed transfer and take appropriate action.
You can find the Service Log in the konfipay Connector Setup under Test Connection, Service Log.
For more information, see Archive, konfipay Connector, Service Log.
Afterwards, the payment file does not need to and cannot be exported manually or uploaded in the bank portal anymore.
Archive, konfipay Connector, Payment Status Entries After a payment file is created, it can be directly transmitted to the bank using the konfipay Connector Export extension. During this process, a payment status entry is created to reflect the status from konfipay in Business Central...
Retrieve Payment Status
