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 Repair Processing


2026/08/26 • 2 min. to read
If the company has skilled personnel who are able to repair returned items, then a Sales Return Order can also be seen and used as a repair order. The Sales Return Order and the Sales Return Order Lines contain the field "Repair Status" with which the progress of the repair can be recorded. In the "Repair Status" table, a status can be set up as a default value for the field, which is automatically used when the document is created. The Sales Return Order Lines also have additional fields for managing information relevant to the repair:
Fault AreaSpecifies the area where the problem occurs.
Symptom CodeSpecifies the symptoms of the problem.
Fault CodeSpecifies the identified fault.
Remark Fault AreaAdd here remarks about the Fault Area.
ConditionSpecifies the Condition of the Item.
Remark ConditionAdd here remarks about the Condition.
RemarkAdd here general remarks.
WarrantySpecifies if the Return Order Line is a Warranty case.
MissingSpecifies if the component is missing. It is used only for Comment lines.
When creating the Return-Related Documents, this information is also transferred to the generated purchasing and sales documents as well as to the posted sales documents and the sales archive.

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