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 Replace and return Items

2026/08/26 • 1 min. to read
If an item is replaced or repaired, the Customer will receive a new Item or the repaired Item back. This process can be handeled in the Sales Return Order itself. The "Replace / Return" function creates a new document line with the same data as the original line, but with a negative quantity. That makes it possible to process the delivery to the Customer. The advantage of this process is that fewer documents are required to process the Return Order, resulting in greater clarity. Return and delivery can be billed together in one document and the effort involved in reconciling customer balances can be reduced. The disadvantage of this process is that the delivery to the Customer must have a value that is less than or equal to the return. In such a case, separate documents must be entered, since no negative Credit Memo can be posted.