Complaints Management

Complaints Management helps organizations record, classify, assign, and follow up customer complaints in Microsoft Dynamics 365 Business Central.

Current Version: 1.0.0.0 as of Business Central 27.

☰ Contents

General

• Complaints Management

Setup

• App Setup
• Contact Groups
• Contact Group Persons

Tasks

• Working with the App
• Process a Complaint
• Manage Notifications
• Record Affected Service Items

Classification

• Review Complaints
• Origins
• Satisfaction
• Statuses
• Priorities
• Departments
• Areas
• Reasons

Appendix

• Release Notes