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 Complaint Card

2026/08/28 • 1 min. to read

In this topic

• Complaint details
• Assignment and reporting
• Actions
• Related topics
• Related information

Use the Complaint Card to document and manage one customer complaint from intake through release and follow-up.

Complaint details

Enter the title, customer, contact, origin, satisfaction, status, priority, department, area, and reason. Record the complaint, agreement, cause analysis, prevention, and corrective actions in the corresponding sections.

Assignment and reporting

Review the accepted and forwarded dates, owner, valuation, and closed information. Answer the three required-to-report questions. A Yes answer makes the complaint reportable; unanswered questions leave the result undecided.

Actions

• Notifications: Opens the recipients and confirmation status for this complaint.
• Send Notifications: Sends notification mails that have not yet been sent.
• Change Logs: Opens the change history for this complaint.
• Release and Send: Releases the complaint and sends the owner and, if applicable, required-report notifications.

Related topics

Maintain Affected Service Items where relevant and review Notifications after sending.

Related information

• Tasks, Manage Notifications
• Tasks, Record Affected Service Items