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 Affected Service Items

2026/08/28 • 1 min. to read

In this topic

• Service item information
• Create Service Item

Use this list part to record service items affected by the complaint, including their serial number and item information.

Service item information

Enter the affected service item and review its description, serial number, and item number. When a replacement is needed, provide the replacement item and serial number.

Create Service Item

Use this action when the replacement should become a new service item. The app validates the item, service-item group, serial number, and Service Management setup, creates the service item for the customer, and links it to the complaint.

The action requires the relevant item and Service Management setup to be complete.