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 Using the Knowledge Assistant

2026/06/19 • 2 min. to read

In this topic

• Opening the Chat
• Asking a Question
• Source References
• Conversation History
• Feedback
• Knowledge Base
• Related information

The Knowledge Assistant page provides an interactive chat interface where users can ask questions and receive AI-generated answers based on the company's knowledge base.

Opening the Chat

Search for Knowledge Assistant in Business Central or open it from the role center tile. The chat window loads automatically and is ready to use as soon as a valid API key is configured and at least one knowledge base document has been ingested.

Asking a Question

Type your question in the input field at the bottom of the chat window and press Enter or click the send button. The Knowledge Assistant:

• Searches the knowledge base for the most relevant passages.
• Passes the question and the retrieved context to the AI language model.
• Displays the answer along with source references where applicable.

Source References

Each answer includes references to the knowledge base documents that were used to generate it. This allows users to verify the source and navigate to the original document if needed.

Conversation History

The chat maintains the current conversation context within the session. Previous messages are visible in the chat window and can be used by the AI to answer follow-up questions. The history is cleared when the page is closed or refreshed.

Feedback

If feedback is enabled by the administrator, a thumbs up / thumbs down bar appears below each answer. Positively rated answers are automatically added to the knowledge base as verified answers for future queries. For more information, see Working with the App, Feedback.

Knowledge Base

The quality of answers depends directly on the content of the knowledge base. Upload relevant company documents and keep them up to date. For more information, see Working with the App, Knowledge Base.

Related information

• Working with the App, Knowledge Base
  The knowledge base is the collection of documents and content that NAVAX Knowledge Assistant uses to answer questions. The better the knowledge base, the more accurate and relevant the answers...
• Working with the App, Feedback
  The feedback feature allows users to rate chat answers with a thumbs up or thumbs down. Positive ratings improve the knowledge base by adding verified answers for future queries...