The feedback feature allows users to rate chat answers with a thumbs up or thumbs down. Positive ratings improve the knowledge base by adding verified answers for future queries.
Enabling Feedback
Enable the Enable Feedback toggle on the Knowledge Assistant Setup page. Once enabled, a feedback bar appears below each answer in the chat interface.
How Feedback Works
Thumbs up: The question and answer are saved as a Verified Answer in the knowledge base. Future similar questions will benefit from this validated response.
Thumbs down: The negative rating is recorded for review. The answer is not added to the knowledge base.
Verified Answers
Positively-rated answers are stored under a special source named [Verified Answers] in the knowledge base. They are automatically retrieved and prioritized when similar questions are asked.
Clearing Feedback Data
Administrators can permanently delete all feedback records using the Clear Feedback Data action on the Knowledge Assistant Setup page. This also removes all verified answers from the knowledge base. A confirmation dialog is shown before deletion.
Important
Clearing feedback data permanently removes all verified answers. This cannot be undone.
Feedback
