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 Sales Return Order

2026/08/28 • 1 min. to read

In this topic

• Voucher-Related Actions
• Actions
• Return Order Processing

The Sales Return Order page is extended with Voucher Management functionality, allowing you to handle vouchers when processing customer returns. You can apply vouchers to return orders to reflect any applicable discount programs or promotional arrangements for the return transaction. This ensures consistent voucher management across all sales processes, including returns.

Voucher-Related Actions

Use these actions to manage vouchers on your sales return order:

Actions

• Add Voucher

  Apply an available voucher to this return order. The system validates the voucher against configured criteria and recalculates the discount on the return amount. This is useful when return discounts or return incentive vouchers are part of your sales strategy.

• Vouchers

  Display the list of vouchers currently applied to this return order and their discount contribution.

• Voucher Statistic

  View a complete summary of how vouchers affect the total return amount and the breakdown of discount types applied.

Return Order Processing

When the return order is processed and converted to a credit memo or directly posted, all applied vouchers remain tracked and visible in the system for audit trail and reporting purposes.