The app "Return Order Management" helps you register, monitor, and complete returns and complaint processes efficiently. The workflow connects customer information, return reasons, warehouse details, and documented processing steps in one consistent process.
1. Set up the app
Before you start, define the relevant settings for returns, warehouse locations, and default values according to your organization. This ensures that return entries are recorded consistently and can be processed reliably.
2. Create a return order
Create a return or complaint order for the relevant customer and source document. After that, you can enter the affected lines and assign the appropriate return reason.
3. Enter and review lines
Add the returned items and review the quantity, unit, location, description, and return value. This helps you quickly validate the details and avoid errors during data entry.
4. Manage the return
Track the status of the return, including reservations, quantities already received, and quantities still open. This gives you a clear overview of the ongoing complaint process and its current progress.
5. Complete processing
Once the return has been checked and processed, you can complete the workflow with the relevant documents and postings. This makes the return process transparent, traceable, and fully documented.
Working with the App
